If feasible, run setup. Because I faced this problem and got a solution from the site https: Is the MAC address that of the Digi device or something else? Ensure that the RealPort. Do you have first hand information, or do you assume reasonably that a Server R2 driver bit would automatically support Windows 7 bit as well? There are several ways to troubleshoot this. 
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An IP address conflict with the Digi device and another device on the network can cause this issue.
If you still get ping replies, it must be from some other device. Ensure proper configuration of the serial port s of the related Digi device with regards to the Port Profile. Do you have first hand information, or do you assume reasonably that a Server R2 driver bit would automatically support Windows 7 bit as well?
Ensure that the Windows User Account that's running setup. For example, does the issue only happen with a certain software application or any software application? Because I faced this problem and got a solution from the site https: Once the RealPort driver is installed, the related Digi device should be listed in the "Multi-port serial adapters" category of Windows Device Manager.
Welcome to Digi Forum, where you can ask questions and receive answers from other members of the community. I am also using windows 7 bit it supported the RealPort product. So is Win7 bit supported?
How to Uninstall COM Ports Installed by RealPort Drivers in Windows | Digi International
Look in the title name of dig RealPort link: Is the MAC address that of the Digi device or something else? Assuming that the RealPort Connection Status described above says "Connected", you should be able to open any of the Digi Device's COM Port Numbers from the intended software application related to the attached serial device. This would be a good time to try to open that COM port with a terminal program.
The driver should work in XP and newer diigi and bit versions.
Install RealPort software
You could also disconnect the network cable from the Digi device and then try to ping the Digi device's IP address. There are several ways to troubleshoot this. Ddriver someone tell me if Windows 7 bit is supported with the RealPort product? If the status says "Reconnecting"consider the following suggestions: If feasible, run setup.
For example, if the Digi device is configured with a Static IP address, issue the "arp -a" command from a Windows command prompt. A successful connection from the RealPort driver to the Digi device should say "Connected".
Yes, the RealPort driver is available for Windows 7 bit. I have the driver installed and working under Windows 7 bit.
Realport Windows 7 bit drivers. You can update your system driver and I think then your system will be supported the RealPort driver. If changing the Port Profile from something else, be sure to Apply the changes and then Reboot the Digi device. Industrial Precision Agriculture Manufacturing Automation.
How to Uninstall COM Ports Installed by RealPort Drivers in Windows
The extract below does not give good confidence about Win7 bit support: When using a terminal program for troubleshooting, ensure that the related COM Port Number s aren't already open by another program, as a COM port may be opened by only one program at a time. Looking at the available drivers on the download page, it seems the RealPort driver supports Windows Server R2 dkgi, but there is no mention of Rezlport 7 bit anywhere.
If those applications don't work, it's likely that other applications will not work either. This KB diyi is intended to help troubleshoot common RealPort issues particular to Windows, in order to get the RealPort driver installed and connected. If not, do we know when it will be? To see the status of the RealPort driver, double-click the Digi device to access its Properties window, click the Advanced tab, and look at the bottom area, specifically the "Connection" status.
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